Returns & Exchanges

Retail returns

You may request a return within 14 calendar days from the day you receive your order. Please contact us before sending anything back and include your order number. Products must be unused, undamaged and returned with their original packaging and accessories.

Return costs and refunds

Unless the product is defective, damaged in transit or incorrect, return shipping costs are paid by the customer. Original delivery charges are not refundable. After the returned item is received and inspected, an approved refund is issued through the original payment method.

Exceptions

Products made to the customer’s specifications or clearly personalised cannot be returned simply because the customer changed their mind. Opened sealed goods that are not suitable for return for health protection or hygiene reasons may also be excluded. Small differences created by the handmade process are part of the character of the product and are not, by themselves, a defect.

Damaged or incorrect products

Contact us as soon as possible with your order number and clear photographs of the product, its packaging and the shipping label. We will review the case and arrange the appropriate solution.

Wholesale orders

Wholesale purchases are business-to-business transactions and the consumer right of withdrawal does not apply. Wholesale returns are accepted only by prior written agreement, without affecting rights relating to defective or incorrectly supplied products.