CUSTOMER CARE
Order Tracking
Where to find your shipment number and what to do when tracking has not updated.
After dispatch
When tracking is available, an email is sent after dispatch with the carrier and shipment number. Registered customers can also check the order status from My Account → Orders.
Tracking has not updated
Carrier scans may take time to appear. If the shipment has not updated for an unusual period, contact us with the order number so that we can check it.
Wholesale tracking
The carrier and tracking details for wholesale orders are communicated after the dispatch arrangement has been confirmed.